Thousands of pensioners across the UK are at risk of missing out on substantial pension entitlements due to a lack of awareness regarding crucial documentation.
The Department for Work and Pensions (DWP) has identified multiple cases where deceased individuals were underpaid state pensions, and their beneficiaries remain unaware. If unclaimed, these payments could amount to as much as £110,000 per person.
With over 1,800 families yet to respond to letters from the DWP, retirees and their next of kin are urged to act immediately. This article explains the issue, who is affected, and how to check if you are eligible for a payout.

What’s the Issue?
The UK government has identified a significant number of pension underpayments affecting thousands of pensioners, primarily widows and elderly women over 80. These errors date back decades and were discovered as part of an extensive State Pension Correction Program initiated by the DWP.
A majority of those affected are married women whose pensions were incorrectly calculated based on their husbands’ National Insurance contributions. In many cases, the underpayments persisted for years, resulting in substantial financial losses. According to government data:
- 194,000 pensioners have been identified as affected by the error.
- The government has refunded over £300 million so far.
- 1,859 letters sent to claimants remain unanswered.
- Some individuals are owed up to £110,000 in missing payments.
Despite government efforts to rectify these historical miscalculations, thousands of families remain unaware that they could be owed money.
Who Is Affected?
The pension underpayment issue primarily affects the following groups:
1. Widows and Spouses of Deceased Pensioners
Many widows could be entitled to pension back payments if their deceased spouses were underpaid. Families may inherit these pension underpayments, but many are unaware they need to claim them.
2. Married Women on Lower State Pensions
Women who claimed pensions before April 2016 and were expecting to receive payments linked to their husbands’ National Insurance contributions may have been underpaid due to miscalculations.
3. Over-80s with Basic State Pension Entitlement
Elderly individuals over 80 who receive a lower-than-expected basic state pension may be affected by this systemic issue.
4. Beneficiaries Who Have Received DWP Letters
The DWP has already sent thousands of letters notifying individuals of their potential entitlement. However, many of these letters remain unanswered, delaying necessary payouts.
How to Check If You Are Owed Money
If you or a family member may be affected, follow these steps to determine eligibility:
- Check for DWP Letters – If you or your next of kin have received a letter from the DWP about potential underpayment, respond immediately.
- Contact the Pension Service – Call 0800 731 0469 or visit the official government website
- Review Your Pension Payments – Compare your current state pension with your expected entitlement.
- Apply for a Pension Correction – If you believe you have been underpaid, you can submit a correction request via: gov.uk/contact-pension-service

Why Haven’t People Claimed Their Money?
Many affected individuals and their families remain unaware of the issue because:
- They are unaware of the entitlement – Many widows or families of deceased pensioners do not realize they can claim back payments.
- Letters may have gone unnoticed – Some people may have missed official communication from the DWP.
- They assume the pension system is accurate – Many trust that their pension payments are correctly calculated and don’t check their statements.
- Bureaucratic delays – Some pensioners find the process confusing and time-consuming, discouraging them from making claims.
What Should You Do Now?
With the clock ticking on unclaimed entitlements, here’s what you should do right now:
- Check if you or your family members are affected.
- Search for official communication from the DWP.
- Visit the official UK Pension Service website: gov.uk/state-pension
- Call the DWP for assistance: 0800 731 0469
- Submit a claim if eligible.
By acting promptly, you can recover thousands of pounds in unpaid pension entitlements that rightfully belong to you or your loved ones.
Final Thoughts
The state pension is a lifeline for millions of retirees, and underpayments can have a severe impact on financial well-being. If you or someone you know may be affected, it is crucial to act now to reclaim what is rightfully yours.
With thousands of people yet to respond to government notifications, the sooner you verify your entitlement, the better. Don’t let unclaimed pension payments slip away—check today and secure your financial future.
This article has been carefully fact-checked by our editorial team to ensure accuracy and eliminate any misleading information. We are committed to maintaining the highest standards of integrity in our content.

A senior at Yale-NUS College with interests in developmental and labour economics, as well as creative non-fiction and poetry. Currently, I’m studying as an Economics major and an Arts and Humanities minor (focusing on Creative Writing) with heavy involvement in the Singaporean journalism scene and involved in research on economic history and educational policy. I’m working as an author for SKC News, Yale-NUS’ student publication, as a writer for Wingspan, Yale-NUS’ alumni magazine, and as a tutor for the NUS Libraries Writer’s Centre. | Linkedin